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Pitney Bowes

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What is Pitney Bowes?

Pitney Bowes Inc. is a mailing technology and package processing company founded in the United States in 1920 and operating worldwide in 2023. Their most iconic products are the Pitney Bowes postage meters. In case you didn’t know, postage meters — also known as franking machines — are machines that weigh pieces of mail and stamp them with a meter stamp, so they don’t need adhesive stamps and the sender doesn’t need to take them to the post office.

Besides its SendPro postage meters, Pitney Bowes also offers a wide variety of other products and services, which include mailroom equipment, and several solutions for parcel management software and package processing services.

Pitney Bowes tracking

Pitney Bowes’ SendSuite software simplifies inbound package tracking by automatically scanning packages and entering package data into the system, as well as providing an easy-to-use platform for the client to navigate.

What does a Pitney Bowes tracking number look like?

Pitney Bowes is not itself a shipping company, and therefore it does not create its own tracking numbers. Instead, Pitney Bowes franking machines attribute tracking numbers to parcels according to the partner mail carrier they will be shipped through.

For instance, parcels processed by Pitney Bowes to be shipped through the United States Postal Service get an USPS tracking number (Example: 9489 1090 2027 0214 6060 37), while parcels to be mailed through FedEx have a FedEx tracking number.

If you have mailed a package using Pitney Bowes franking machines or package processing services, you can track it here using the Pitney Bowes tracking tool.

How long does Pitney Bowes take to deliver a parcel?

Pitney Bowes is not itself a shipping company and therefore it does not deliver parcels directly. However, Pitney Bowes does work with shipping companies such as the USPS, the Royal Mail, Canada Post, and private delivery companies, to streamline the mailing and shipping process for its clients, and to ensure their packages reach their destinations.

Delivery times for packages sent through Pitney Bowes’ partners varies according to package weight, shipping location and destination, and delivery method. It may take 2 to 7 days.

What are the Pitney Bowes services?

Pitney Bowes offers dozens of different sending technology and ecommerce logistics services to businesses.

Sending Technology Solutions

Pitney Bowes’ sending technology solutions include a variety of mailing equipment, shipping software and package tracking and distribution solutions.

Shipping Software

Pitney Bowes shipping software streamlines the process of weighing, stamping, shipping and tracking parcels. PitneyShip is intended for businesses that ship from one location, while Pitney Ship Pro is designed for businesses that ship from multiple locations.

Tracking and Package Distribution

PitneyTrack’s automated scans eliminate the need for handwritten logs when receiving and shipping packages.

ParcelPoint Smart Lockers have secure barcode access. Users are notified when their parcel arrives, and they can pick it up themselves at their convenience.

Dart Surfaceline

Postage meters weigh letters and packages, and stamp them with authorized USPS stamps, or print USPS Priority Mail shipping labels for them. This way, businesses of all sizes can skip taking packages to the post office.

Pitney Bowes offers several kinds of postage meters, designed for different volumes of mail.

Ecommerce Logistics Services

These services are all customized to each client’s needs, and enhance their package processing, shipping and tracking processes.

Ecommerce Fulfillment Services

With Designed Fulfillment services, the client gets customized on-time shipping, inventory management and branding. The Warehouse Management software makes continuous improvement possible through the analysis of trends and opportunities.

International Shipping & Global Logistics

This service provides the client with a purpose-built international delivery process and system. It includes two options:

  • Cross-Border delivery: tracked delivery to over 200 overseas destinations, with different speed levels, and duty and tax quoting service.
  • Cross-Border quoting: easy duty and tax quoting for international shipping and delivery.

Designed Delivery Services

Designed Delivery services mean the client gets a customized delivery model with the right combination of speed and cost to optimize their business logistics. This service can be used to improve local or regional delivery in the US, international delivery, and also delivery in the US of items coming from the UK and China.

Ecommerce Return Services

These services provide the client with a return process designed to meet their specific needs. This includes different options for initiating a return, customized transportation process, and solutions for processing returns.

Purchase Power

This is not a service in itself, but a line of credit that allows Pitney Bowes customers to pay for meter rentals, supplies, postage and shipping all through the same account. This eliminates the need to prepay for services, and allows customers to view all their monthly purchases in a single statement.

Financial Services

The Pitney Bowes Bank focuses on helping small to midsize businesses. Its services include:

Business Lending: a source of capital through lines of credit, term loans and equipment financing

Payment Solutions: these tailored financing options make it possible for shippers to ensure payment for their suppliers and maintain a positive cash flow; carriers can decrease late payments and manage their risk exposure

Deposits: business savings accounts and prepayment deposit accounts allow clients to earn interest and maximize returns.

Presort Mailing Services

Pitney Bowes’ presort mailing services include:

First Class Mail: drives costs down by helping customers merge multiple mailstreams and bypass local USPS entry points, therefore qualifying for deeper postals discounts.

Marketing Mail: drives costs down by maximizing postal discounts on letters, flats, postcards, flyers etc

Bound Printed Matter: simplifies the mailing process for matter such as catalogs, prospectuses, books etc. They are picked up, processed and transported to USPS facilities for mailing.

What leading partners does Pitney Bowes work with?

The main partners Pitney Bowes works with are:

Besides these, Pitney Bowes also works with many other delivery companies, including Canada Post.

How to contact Pitney Bowes

You can contact Pitney Bowes:

Through their website chat from Monday to Friday, between 8am and 8pm, EST

By calling the Pitney Bowes customer support phone number: at +1 844-256-6444

By logging in and submitting a contact form through their website